At presentwhstudio, we take pride in delivering healthy, thriving plants to your doorstep. We understand that purchasing living plants online requires trust, and we stand behind the quality of every specimen we send. Our return policy is designed to ensure your complete satisfaction while accounting for the unique nature of living products.
We offer a 7-day satisfaction guarantee from the date of delivery. Contact us immediately if your plant arrives damaged or unhealthy.
If your plant arrives damaged, unhealthy, or significantly different from its description, please contact us immediately. We will work with you to arrange a replacement or full refund. Please inspect your plant upon arrival and notify us within this timeframe if there are any concerns.
Returns are accepted under the following circumstances:
We may request photos to assess the plant's condition and determine the best resolution.
Due to the living nature of our products, we cannot accept returns in the following cases:
To initiate a return, please contact our customer service team at info@presentwhstudio.world or call +1 (602) 555-0196 within 7 days of receiving your order. Provide your order number and clear photos showing the plant's condition and any issues. Our team will review your request and provide instructions for the return or arrange for a replacement shipment. In most cases, we do not require you to ship the plant back to us.
Once your return is approved, refunds will be processed to your original payment method within 5-7 business days. You will receive an email confirmation when the refund has been initiated. Please note that it may take additional time for the refund to appear in your account depending on your financial institution's processing times.
Instead of a refund, you may choose to receive a replacement plant at no additional cost. We will expedite the shipment of a new, healthy specimen to ensure you receive a plant that meets our quality standards. Replacement plants are subject to availability. If the exact variety is unavailable, we will offer a comparable alternative or issue a full refund.
If your plant arrives with shipping-related damage, please document the condition with photographs before unpacking. Contact us immediately with photos of the damaged packaging and the plant. We work with our shipping partners to ensure plants arrive safely, and we will file any necessary claims on your behalf while ensuring you receive a replacement or refund promptly.
Before requesting a return, we encourage you to reach out to our plant care specialists. Many common issues can be resolved with proper care adjustments. Our team is passionate about helping your plants thrive and can provide personalized guidance for your specific situation and environment. We're here to support you throughout your plant parenting journey.
For return inquiries or any questions about our return policy, please contact us at:
We typically respond to all inquiries within 24 hours during business days.